A: Hi Isabella, We are working with marketing/software agencies where they use a central account to manage the chat widgets for their customers. The backend will be the same with Charla logo and branding, However this is not visible to end customers.
Q: Is This A True Intercom Alternative? Specifically, Can Charla Do the Following?
a. Does it have a ticket submission function for customers who wish to submit an issue regarding their purchase, etc.? b. Can Charla notify an internal 'agent' via an internal unified inbox/email and/or a messaging platform (e.g., WhatsApp) if a ticket is submitted? c. Is there a live agent takeover option?
A: Hello, There is definitely a feature overlap with Charla and Intercom. However Charla is more tailored for SMB, while Intercom is targeting enterprise customers. This is obvious from the pricing for example (Intercom entry package is $145 for 5 agents per month, while Charla Life time deal is for $39 here on AppSumo).
As for your questions: (1) Sure, there is a built ticketing module....
Hello Yehia, Looks like an amazing software! How can I embed this to my HTML website? My site is hosted on a Saas right now, how do you think I should perform the installation? Can I just embed this to my HTML site on a subdirectory without having it on a subdomain? Beginner questions, yes. Cheers!
A: Hello Hans, You just install the script before the body end tag in the html source. Can you share your website url on support@getcharla.com and we will be able to help you.
A: Hello, Yes each site will have its own widget, inbox and dashboards, but everything is centralized into one location, so you can respond from the same page. You can use unlimited sites.
A: Hello, Yes we are working on that and planned to be released mid October. It’s gonna be a RAG + Llama stack, all local, so won’t require extra licenses from your end or credit limit on the chats for AppSumo customers.
Q: Whitelabel
Do you intend that Charla can be a white label?
Yehia
Sep 20, 2024A: Hi Isabella, We are working with marketing/software agencies where they use a central account to manage the chat widgets for their customers. The backend will be the same with Charla logo and branding, However this is not visible to end customers.
Q: Is This A True Intercom Alternative? Specifically, Can Charla Do the Following?
a. Does it have a ticket submission function for customers who wish to submit an issue regarding their purchase, etc.?
b. Can Charla notify an internal 'agent' via an internal unified inbox/email and/or a messaging platform (e.g., WhatsApp) if a ticket is submitted?
c. Is there a live agent takeover option?
Thanks
Yehia
Sep 20, 2024A: Hello, There is definitely a feature overlap with Charla and Intercom. However Charla is more tailored for SMB, while Intercom is targeting enterprise customers. This is obvious from the pricing for example (Intercom entry package is $145 for 5 agents per month, while Charla Life time deal is for $39 here on AppSumo).
As for your questions:
(1) Sure, there is a built ticketing module....
Q: HTML
Hello Yehia,
Looks like an amazing software! How can I embed this to my HTML website? My site is hosted on a Saas right now, how do you think I should perform the installation? Can I just embed this to my HTML site on a subdirectory without having it on a subdomain? Beginner questions, yes. Cheers!
Yehia
Sep 18, 2024A: Hello Hans, You just install the script before the body end tag in the html source. Can you share your website url on support@getcharla.com and we will be able to help you.
Q: Domain Names
How many domain names can I use this on? If, I have 4 companies and I'm the only seat - will it differentiate where the chat source came from?
Yehia
Sep 14, 2024A: Hello, Yes each site will have its own widget, inbox and dashboards, but everything is centralized into one location, so you can respond from the same page. You can use unlimited sites.
Verified purchaser
amazing, buying now, thank you!
Q: AI implementation
Is there a plan to include AI assistants for non working hours? either with models that require an API key or local model with ollama?
Yehia
Sep 13, 2024A: Hello, Yes we are working on that and planned to be released mid October. It’s gonna be a RAG + Llama stack, all local, so won’t require extra licenses from your end or credit limit on the chats for AppSumo customers.