Lancepilot Reviews

This is a helpful tool for cold outreach or marketing to existing database compare to email marketing, you get all the tracking and analytics. I hope moving forward as it evolve and get better with all the updates on the roadmap, it will become a solid choice for those looking for a comprehensive solution for running WhatsApp marketing campaigns, tracking, scheduling, and CRM.

It's been 3 months since I bought the product. I started with Tier 2 just to explore it. However, due to being a bit busy and unable to allocate much time, I refunded it. During the Black Friday deals, I repurchased it as Max Tier 4. So, what urged me to max out the tier? Simply put, my target audience uses WhatsApp, and I've found that the majority of major companies use WhatsApp for campaigns.

You can easily do the math by comparing the cost of Facebook/Instagram ads versus WhatsApp via Lance Pilot. Just imagine the possibilities: 1,000 messages (directly to the target audience) for 0.05 USD each (in my country) — that's only 50 USD compared to spending on Meta ads, which require extensive A/B testing and targeting/testing.

The key to this app is maintaining a healthy CRM record. I've managed to set up all of my contacts across my business in one CRM (SwipeOne) and then import it to Lance Pilot to run a campaign. On the other hand, I am now doing a cold outreach for local business owners by scraping lists of numbers from Google and plugging them into Lance Pilot. I hope for good results and am confident about it.

Here are the pros of the tools based on my experience:

1. CRM with unlimited contacts.
2. Template Campaign - A Meta-approved template where you can add "images" and direct CTAs to the campaign.
3. Potential to leverage as a service.

Cons:

1. No mobile app (still in progress) – The practicality of this tool relies on accessibility, allowing businesses to reply immediately using their phones.
2. Automated AI personalized replies – This could be a game-changer.
3. Clunky design – Some functions in the sidebar are a bit clunky.
4. Meta Verification – It is recommended to have a Meta-verified business, yet if you’re a non-techy owner, you might struggle to achieve it.

Suggestion: I would love to connect the Meta Business API to my website chat (anychat.one) and AI chatbot, like in Newoaks, and have one single Meta Business number API for all. This way, I would have a centralized number to collect leads.

Overall, I am satisfied, and I am keeping this app. They deserve five tacos. ♥

I recently started using LancePilot for my WhatsApp marketing needs, and I’ve been impressed by how user-friendly and effective it is for both cold and warm outreach. The unified inbox is a big asset, letting me interact with prospects in real time and manage conversations seamlessly. It’s also handy that I can assign chats to my team members and keep the entire workspace organized.

Meta compliance has been a big plus—I don’t have to worry about the usual issues with traditional cold email campaigns. The dashboard offers useful analytics on delivery, open, and response rates, which helps me track performance quickly without jumping between multiple tools.

That said, I’m really looking forward to seeing more automation capabilities and interactive list features within WhatsApp. These additions could make the tool even more powerful, especially when running timed or event-driven campaigns. Despite that, LancePilot already offers a ton of value with its easy setup, template approvals, and targeted campaign management. As a growing business, I’m excited about the potential updates and recommend others to give it a try—particularly if you’re seeking a reliable WhatsApp-based marketing solution.

Dear Team Lancepilot,

First of all, I would like to commend you on creating a fantastic product. Lancepilot's WhatsApp API features at an affordable cost make it an excellent tool for small businesses like ours. The product has immense potential and is already helping us streamline customer communication effectively.

However, I would like to share some feedback that I hope you take constructively, as my intention is to help you improve and unlock even greater success for Lancepilot.

While the product itself is remarkable, I believe the support system needs improvement. A dedicated customer support team that promptly resolves queries is essential to earning trust and credibility from your customers. Currently, the response time for small issues is sometimes 24–48 hours, and reminders are often required to get assistance.

As a business, we rely on your services to seamlessly follow up with our customers. If we need to spend time chasing support for resolutions, it diminishes the purpose of using Lancepilot in the first place. A more responsive and proactive approach from your support team would greatly enhance the customer experience and help businesses like ours focus on serving our own clients.

I truly believe that Lancepilot has the potential to become a market leader. With improvements in customer support and query resolution, you could not only strengthen trust with existing users but also encourage them to confidently recommend your services to others.

Thank you for your hard work and innovation. I look forward to seeing Lancepilot grow and thrive.

Warm regards,

I have tried to get access for past week but their platform has bugs that dont allow us to connect a channel. Purhcased the big plan and trying to use it now