if i buy through appsumo is there an additional cost to connect my shopify store with your shopifty integration??? because when i found your app on the shopify app store it was showing a monthly cost for a number of messages..
I hope that doesnt apply to the appsumo lifetime customers
Q: The chat is only displayed when I add a product to the shopping cart.
Good afternoon, Please help: The chat is only displayed when I add a product to the shopping cart. However, I would like it to be displayed on the entire website.
Q: Clarification on Agent Limits and User Assignment in Support Board
Hello, I think Support Board is great! Before making a purchase, I’d like to ask a few questions. When it mentions 'up to 3 agents,' does that mean I can only assign three team members in WordPress per license?
I would like to set up the Chat, so it pops up with "How can I help you?" and then with 5 buttons of options, that they then click and get transferred to another page or get the link for the appropriate page? Is that possible? It doesn't seem overly intuitive.
Use Messages > Welcome message for that and just insert the links directly or use 6 x Support Board Button rich messages: https://board.support/docs/#rich-messages
Q: Shopify integration
if i buy through appsumo is there an additional cost to connect my shopify store with your shopifty integration??? because when i found your app on the shopify app store it was showing a monthly cost for a number of messages..
I hope that doesnt apply to the appsumo lifetime customers
Schiocco
Dec 21, 2024A: Hi, there are no additional costs. Your Appsumo plan will work :)
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Q: how much load does this add to the website?
Schiocco
Edited Dec 21, 2024A: About 200KB of JS and CSS. The script is one of the most lightweight on the market. More info at https://board.support/more-features#performance
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Q: The chat is only displayed when I add a product to the shopping cart.
Good afternoon,
Please help: The chat is only displayed when I add a product to the shopping cart. However, I would like it to be displayed on the entire website.
Schiocco
Dec 21, 2024A: You must insert the chat embed code on all pages of your website. Usually header or footer
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Q: Clarification on Agent Limits and User Assignment in Support Board
Hello, I think Support Board is great! Before making a purchase, I’d like to ask a few questions. When it mentions 'up to 3 agents,' does that mean I can only assign three team members in WordPress per license?
Schiocco
Dec 19, 2024A: Hi there! Yes it means that. You can only assign three team members. If you have further questions don't hesitate to contact me.
Thank you!
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Q: Automation
I would like to set up the Chat, so it pops up with "How can I help you?" and then with 5 buttons of options, that they then click and get transferred to another page or get the link for the appropriate page? Is that possible? It doesn't seem overly intuitive.
Schiocco
Edited Dec 19, 2024A: Hi
Use Messages > Welcome message for that and just insert the links directly or use 6 x Support Board Button rich messages: https://board.support/docs/#rich-messages
Regards
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