I would like to know if I have access to your source code to make improvements to the system, such as adding CRM and other functions. (within the system)
Q: Is This A True Intercom Alternative? Specifically,
a. Does it have a ticket submission function for customers who wish to submit an issue regarding their purchase, etc.? b. Can Charla notify an internal 'agent' via an internal unified inbox/email and/or a messaging platform (e.g., WhatsApp) if a ticket is submitted? c. Is there a live agent takeover option?
If you want to use the chatbot you need either an OpenAI paid account or you have to buy credits from us and use our account. You can also use Dialogflow to create a chatbot for free, but check our docs and online for more details about Dialogflow because the chatbot creation is manual and not like OpenAI.
Yes, you need a WhatsApp business account to use the WhatsApp integration.
The Cloud/AppSumo version is ready-to-use and we handle all the management, some feature is also ready to use like notifications , Google, and WhatsApp, FB sync. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version requires installation and more configuration, but you will...
Q: Code API
I would like to know if I have access to your source code to make improvements to the system, such as adding CRM and other functions. (within the system)
Schiocco
Sep 20, 2024A: Hi, yes but only with the PHP or WP versions. The AppSumo (Cloud) version does not give access to the source code. Regards
Q: Is This A True Intercom Alternative? Specifically,
a. Does it have a ticket submission function for customers who wish to submit an issue regarding their purchase, etc.?
b. Can Charla notify an internal 'agent' via an internal unified inbox/email and/or a messaging platform (e.g., WhatsApp) if a ticket is submitted?
c. Is there a live agent takeover option?
Schiocco
Sep 19, 2024A: Hi,
There is the tickets area too if you want to use a panel instead of the chat: https://board.support/tickets
Yes notifications via email are supported.
Yes agent takeover is available
Regards
Q: Hello, do i need to have OpenAi paid account or WhatsApp business account to use this software?
Schiocco
Sep 20, 2024A: Hi,
If you want to use the chatbot you need either an OpenAI paid account or you have to buy credits from us and use our account. You can also use Dialogflow to create a chatbot for free, but check our docs and online for more details about Dialogflow because the chatbot creation is manual and not like OpenAI.
Yes, you need a WhatsApp business account to use the WhatsApp integration.
Regards
Q: Envato vs Appsumo
What is the difference between Envato version and Appsumo version? I've found that on Envato you sell it for $59.
Schiocco
Sep 19, 2024A: Hello there!
The Cloud/AppSumo version is ready-to-use and we handle all the management, some feature is also ready to use like notifications , Google, and WhatsApp, FB sync. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version requires installation and more configuration, but you will...
Q: About support board
What I mean by meta ads is that it can be used with Facebook and Instagram and WhatsApp, and how many accounts can I connect in their software?
Schiocco
Sep 16, 2024A: I confirm you can connect unlimited Facebook and Instagram and WhatsApp accounts. Regards