At first I was enthusiastic about the tool, but now I've noticed a few little things ... I need a function so that the chat widget can be deactivated on mobile devices. It would also be cool if I could deactivate the widget on various subpages as well.
Can you briefly confirm whether such a function is planned ? Otherwise I will have to seriously consider returning the tool ...
Deepseek's APIs and models prove to be more efficient and cheaper than OpenIA. It would be good to have the option of being able to choose which model to use, and since it is using our own API, I can see that it makes sense to have the option of having models from other companies as well.
is there an ability to add other human users (support persons) to handle chats and tickets other than the account holder? Perhaps I'm just missing it, looking thru the UX I don't see any where to invite/manage other users.
Currently this isn't possible, only the account holder is able to handle conversations, but soon we're introducing team features to allow you invite other users to your team space to let them control/answer certain chatbots.
Q: Is their an option to revise the anwer of the ai chatbot?
Will their be an option to correct or revise the answer that the chatbot gives? Will their also be an feauture available that the chatbot can be trained on Q&A data? Can the chatbot send images in the answers?
Also is their an workflow option available to make path for the bot to answer queistions?
At the moment chatbot doesn't send images, but we'll be working on this as it is a highly requested feature.
When you say "trained on Q&A data", do you mean the questions and answers given by your chatbot already? Or a separate data set? You can already upload a data set and train your chatbot. Please help me understand your question.
There is no explicit workflow, this is generally...
I mean answers already given by the chatbot. Can you revise those? And does the chatbot learn automaticly from conversations with clients?
Q: Separate users be defined for each chatbot?
Can separate users be defined for each chatbot? If a user logs into their account, can they see only the conversation history associated with their chatbot?
For example, if Tier 3 offers 15 chatbots, is it possible for each of the 15 users to have exclusive access to their own chatbot, see only their own conversations, and manage what information their chatbot learns?
We're building the "team features" to allow this, as the main account owner, you'll be able to invite other users and chose which bots they should manage. Those users will only see and manage the bot that you allowed them to have access.
The amount of people you will be able to invite to your team will not be unlimited, we'll be defining that limit...
Q: I need a function ....
Hello
At first I was enthusiastic about the tool, but now I've noticed a few little things ... I need a function so that the chat widget can be deactivated on mobile devices. It would also be cool if I could deactivate the widget on various subpages as well.
Can you briefly confirm whether such a function is planned ? Otherwise I will have to seriously consider returning the tool ...
Thank you
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Q: Will it be possible to use Deepseek?
Deepseek's APIs and models prove to be more efficient and cheaper than OpenIA. It would be good to have the option of being able to choose which model to use, and since it is using our own API, I can see that it makes sense to have the option of having models from other companies as well.
tinytalk
Mar 1, 2025A: Hello,
Thank you for reaching out.
Totally, we'll be expanding the model catalogue we offer. Hopefully DeepSeek will be one of those!
Let me know if there is anything else I can help with!
All the best,
Oscar
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Q: add'l support/team members
is there an ability to add other human users (support persons) to handle chats and tickets other than the account holder? Perhaps I'm just missing it, looking thru the UX I don't see any where to invite/manage other users.
tinytalk
Mar 1, 2025A: Hello,
Currently this isn't possible, only the account holder is able to handle conversations, but soon we're introducing team features to allow you invite other users to your team space to let them control/answer certain chatbots.
Hope this helps!
All the best,
Oscar
Share Tiny Talk
Q: Is their an option to revise the anwer of the ai chatbot?
Will their be an option to correct or revise the answer that the chatbot gives? Will their also be an feauture available that the chatbot can be trained on Q&A data? Can the chatbot send images in the answers?
Also is their an workflow option available to make path for the bot to answer queistions?
tinytalk
Mar 1, 2025A: Hello!
At the moment chatbot doesn't send images, but we'll be working on this as it is a highly requested feature.
When you say "trained on Q&A data", do you mean the questions and answers given by your chatbot already? Or a separate data set? You can already upload a data set and train your chatbot. Please help me understand your question.
There is no explicit workflow, this is generally...
Share Tiny Talk
I mean answers already given by the chatbot. Can you revise those? And does the chatbot learn automaticly from conversations with clients?
Q: Separate users be defined for each chatbot?
Can separate users be defined for each chatbot? If a user logs into their account, can they see only the conversation history associated with their chatbot?
For example, if Tier 3 offers 15 chatbots, is it possible for each of the 15 users to have exclusive access to their own chatbot, see only their own conversations, and manage what information their chatbot learns?
tinytalk
Feb 22, 2025A: Hello Nicolae,
Thank you for your question.
We're building the "team features" to allow this, as the main account owner, you'll be able to invite other users and chose which bots they should manage. Those users will only see and manage the bot that you allowed them to have access.
The amount of people you will be able to invite to your team will not be unlimited, we'll be defining that limit...
Share Tiny Talk