I've been waiting for 4 days for a response in the support chat and no answers. Is something wrong with support over chat? How do I contact you guys? I have an issue with a recording and it's urgent to get an answer. Thanks.
Hey there! Sorry you’re not getting a response back. We have a backlog of requests due to vacation time and challenges with our chat support provider. I will work with the team to review your request. Can you send me an email at hello@vento.so on your issue? We’ll prioritize it
Q: Questions after using the trial version
Hello,
I've just recorded a video with your trial version. It makes quite a good first impression. A few questions have arisen as a result:
1. in your demo video on the website, the speaker is displayed in a circle to save space. Is this a selection option in the Premium plan or do I need additional software for this?
2. in the trial I can only create a transcript as this is based on credits. Here at Appsumo it only says ‘Enhanced audio transcriptions’. Does this mean that they work better (some errors in a German transcript) than in the trial version? And are these also unlimited or are there monthly credits?
3. the recording quality on a 4K monitor with the 720p of the trial was not so good. That's better in the premium version, isn't it?
A: Hey There! Unfortunately, we don't have feature in our app just yet but something we're going to be delivering. However, it's pretty low on our roadmap at the moment so it will probably several months from now.
Understood. We have the ability to notify users via an email so that's already in place. We just need to ask screenshot functionality. Definitely hear you but we have to introduce other features like search, workspaces, upload, etc. But we'll get to it.
Q: Why is this a big giant square video not a small circle like loom?
Share Vento
Q: Do you have a call to action option? This is the deciding factor for me
I want to know if I can refer to my calandar link for people to book with me after viewing the video
chris4947
Mar 4, 2025A: Yes, we have a CTA link you can add to the end of your video that can link out directly to a URL of your choosing!
Share Vento
Q: Something wrong with support?
I've been waiting for 4 days for a response in the support chat and no answers. Is something wrong with support over chat? How do I contact you guys? I have an issue with a recording and it's urgent to get an answer. Thanks.
Share Vento
Hey there! Sorry you’re not getting a response back. We have a backlog of requests due to vacation time and challenges with our chat support provider. I will work with the team to review your request. Can you send me an email at hello@vento.so on your issue? We’ll prioritize it
Q: Questions after using the trial version
Hello,
I've just recorded a video with your trial version. It makes quite a good first impression. A few questions have arisen as a result:
1. in your demo video on the website, the speaker is displayed in a circle to save space. Is this a selection option in the Premium plan or do I need additional software for this?
2. in the trial I can only create a transcript as this is based on credits. Here at Appsumo it only says ‘Enhanced audio transcriptions’. Does this mean that they work better (some errors in a German transcript) than in the trial version? And are these also unlimited or are there monthly credits?
3. the recording quality on a 4K monitor with the 720p of the trial was not so good. That's better in the premium version, isn't it?
Thank you for answering my questions :-)
Share Vento
Q: Take a screenshot instead of screen recording
Hi,
there is a way to take a screenshot (full screen or specific area) and share the link?
Thanks
chris4947
Feb 26, 2025A: Hey There! Unfortunately, we don't have feature in our app just yet but something we're going to be delivering. However, it's pretty low on our roadmap at the moment so it will probably several months from now.
Share Vento
Your competitor just introduced this feature. I'm interested in getting the email notification about the receiver clicking on the image link.
Understood. We have the ability to notify users via an email so that's already in place. We just need to ask screenshot functionality. Definitely hear you but we have to introduce other features like search, workspaces, upload, etc. But we'll get to it.