I bought the offer and thought it was a return, since I saw many old reviews. But after needing support, sending a message here and being completely ignored, I believe Simplebase is no longer around.
100%! Almost a week has gone by and I have yet to get a reply to my multiple requests for help. The shameful part is the they don't even have the decency to send an acknowledgement that says "we've received your submission and will get back to you in X time frame.
Thankfully, AppSumo has a pretty liberal return policy for Plus Members.
I encouraged AppSumo to reach out to SimpleBase as they were not being responsive to questions, so I'm sorry to see they have not bothered to engage with us further. Very disappointing as a purchaser who initially had plans to use their platform for a new website being planned.
Q: Hi, I'm setting up SimpleBase on my website, but I have some questions:
Hi, I'm setting up SimpleBase on my website, but I have some questions:
I noticed that I have an inbox with all incoming calls, whether via chat or email. Can I filter them? Can I only see chats or only emails?
I didn't find this option.
Another question:
I've already set up the domain and checked my email, and everything is fine, but I can't get the messages to arrive in my inbox. They always end up in spam, and it takes a long time for them to arrive after I send them via SimpleBase.
1. Email received from abc@xyz.com 2. Reply instantly to abc@xyz.com based rules response defined for company XYZ on trained PDF content 3. How can I achieve this with Simplse Base with my Gmail alias? 4. How can I set up outgoing emails to be received and sent from Gmail Alias?
Q: Do you have a example of a website using Simplebase?
Looks like their helpdesk is an example: https://help.simplebase.co/en
Thanks @JGwoods
Q: Is Simplebase still here?
I bought the offer and thought it was a return, since I saw many old reviews. But after needing support, sending a message here and being completely ignored, I believe Simplebase is no longer around.
Has anyone received any feedback?
It's a red flag when a support service is no longer provider response to customers on their main website or here.
Verified purchaser
100%!
Almost a week has gone by and I have yet to get a reply to my multiple requests for help. The shameful part is the they don't even have the decency to send an acknowledgement that says "we've received your submission and will get back to you in X time frame.
Thankfully, AppSumo has a pretty liberal return policy for Plus Members.
Verified purchaser
I am partially satisfied, I have unanswered questions. But I have already marked on the calendar the deadline to return them if they disappear.
Verified purchaser
I encouraged AppSumo to reach out to SimpleBase as they were not being responsive to questions, so I'm sorry to see they have not bothered to engage with us further. Very disappointing as a purchaser who initially had plans to use their platform for a new website being planned.
Q: Hi, I'm setting up SimpleBase on my website, but I have some questions:
Hi, I'm setting up SimpleBase on my website, but I have some questions:
I noticed that I have an inbox with all incoming calls, whether via chat or email. Can I filter them? Can I only see chats or only emails?
I didn't find this option.
Another question:
I've already set up the domain and checked my email, and everything is fine, but I can't get the messages to arrive in my inbox. They always end up in spam, and it takes a long time for them to arrive after I send them via SimpleBase.
Can you help me with this?
Q: Training limit
is there a training limit for example some apps state a 15m character training limit
Q: Gmail Alias
1. Email received from abc@xyz.com
2. Reply instantly to abc@xyz.com based rules response defined for company XYZ on trained PDF content
3. How can I achieve this with Simplse Base with my Gmail alias?
4. How can I set up outgoing emails to be received and sent from Gmail Alias?