Q: Was Travelling to Egypt and found it not accessible from the hotel ISP or anyplace
Please Fix this as I travel alot and using an IP or a DNS I'm not sure that's blocked in specfic regions breaks the experience for me. I hope there is a fast fix.
Thats a shame; we had another user in Cairo few months ago who didn't mention they had any problems. We did several tests online and found no issues from that region; Please email technical support questions with screenshots to support@sinosend.com so we can property diagnose the issue; keep this question forum for deal related questions. Thanks!
It's working now. Problem was with Orange ISP in some regionsAll the others are working. Orange too has fixed it. You have a handy 💎. Thank you for organizing this LTD campaign.
This part isn't automated; you can send an email to support@sinosend.com (From your old email address) and let us know to which email you would like to change it to. This would change your login to that email address.
Q: Link
Does it have a link option so I can send to clients and get clients to upload and send to me ? If not could you implement this.
A: Hi, Lets move feature requests here: Go to your dashboard, click on "Suggest a feature" in the footer. Let the community decide on which features to add next; upload from a URL sounds intriguing :) Everyone can see the public roadmap here: https://sinosend.com/roadmap
Can we customize the image that shows when sharing the file (e.g. Whatsapp)?, or show the company logo perhaps. Right now when you share a link, it shows the sinosend image in the metadata.
This is called opengraph tags; when links are shared on social media, we show a image in order to build trust. We are working on previewing the actual content in the link :https://sinosend.com/roadmap/p/opengraph-tags-and-favicons
Right now when you paste the link in Whatsapp, you can click the (x) this should remove the image and the link will remain.
Q: Was Travelling to Egypt and found it not accessible from the hotel ISP or anyplace
Please Fix this as I travel alot and using an IP or a DNS I'm not sure that's blocked in specfic regions breaks the experience for me. I hope there is a fast fix.
Thats a shame; we had another user in Cairo few months ago who didn't mention they had any problems. We did several tests online and found no issues from that region; Please email technical support questions with screenshots to support@sinosend.com so we can property diagnose the issue; keep this question forum for deal related questions. Thanks!
Verified purchaser
It's working now. Problem was with Orange ISP in some regionsAll the others are working. Orange too has fixed it. You have a handy 💎. Thank you for organizing this LTD campaign.
Excellent, we did tweak our firewall settings; hope that helped, let me know if it happens again via our support channels.
Q: Hi, can I change the email connected to the account later on?
Hi Lisa777.
This part isn't automated; you can send an email to support@sinosend.com (From your old email address) and let us know to which email you would like to change it to. This would change your login to that email address.
Q: Link
Does it have a link option so I can send to clients and get clients to upload and send to me ? If not could you implement this.
Rishi_Sinosend
Edited Oct 12, 2024A: Do you mean request for files?
Yes we do have a request feature, here's a yt video:
https://www.youtube.com/watch?v=GfRWFSkYWNg
- You create a request
- Grab the link
- Send the link to your people
- Wait for the files to be sent to you
Is this what you've been looking for?
Verified purchaser
Yes thanks. I will buy
Q: Feature request
So far I’m liking it, but I want the ability to upload from URL, can you enable that? Is there a way I could post for product request and see roadmap.
Rishi_Sinosend
Oct 11, 2024A: Hi,
Lets move feature requests here: Go to your dashboard, click on "Suggest a feature" in the footer. Let the community decide on which features to add next; upload from a URL sounds intriguing :)
Everyone can see the public roadmap here: https://sinosend.com/roadmap
Glad you are liking it!
Verified purchaser
Or for clients to upload and us documents
Q: Metadata Image
Can we customize the image that shows when sharing the file (e.g. Whatsapp)?, or show the company logo perhaps. Right now when you share a link, it shows the sinosend image in the metadata.
Rishi_Sinosend
Edited Oct 10, 2024A: Hey Capicho
This is called opengraph tags; when links are shared on social media, we show a image in order to build trust. We are working on previewing the actual content in the link :https://sinosend.com/roadmap/p/opengraph-tags-and-favicons
Right now when you paste the link in Whatsapp, you can click the (x) this should remove the image and the link will remain.