A: Hi, We handle hundreds of support messages daily, and some days the queue gets long. But rest assured, we’ll get back to you as soon as possible, no message will go unanswered! Thanks!
Q: Communication Challenges via Lancepilot Whatsapp Support
Hello Istiak!
I have been reaching out via WhatsApp for a week now without a response. I previously informed you that I had refunded the highest tier because I was uncertain about the direction of Lancepilot since its launch on AppSumo. This decision was not made lightly; I considered the feedback and concerns raised by other sumolings regarding the product's development and future, as well as support. It has been challenging not knowing clearly what improvements have been made, and I hope to gain better insight into the current status of Lancepilot.
Of course, a week without a response is also a warning sign.
The possibility of reacquiring a full license after addressing these concerns is on the table.
A: Hey, thanks for getting in touch! Sorry if you had any inconvenience – we handle a lot of customer inquiries daily, and it seems like your message got overlooked. Could you please reach out again?
We're working hard to improve our support to give you a better experience.
On the development side, the mobile app is nearly ready, the white label billing system is coming soon, and we've got some...
A: Hi, Please note White labeling and White labeling billing system is two different thing! With white labeling you can fully white label our system but to manage your customers you will need to have your own billing system.
Many requested and finally we decided to build a billing system where they will not need to worry about anything regarding customer management, billing, selling, hosting...
Q: No response from support
Hi,
Support started of well but are now very slow to respond and are ignoring my messages. Is this a sign of things to come? How do I get a response?
istiakahmad
Jan 31, 2025A: Hi, We handle hundreds of support messages daily, and some days the queue gets long. But rest assured, we’ll get back to you as soon as possible, no message will go unanswered! Thanks!
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Q: Price of messages in EU
Why is the price for EU so drastically higher then US? It is unusable basically...
US 1000 msg - 30 usd
EU 1000 msg - 103 usd
istiakahmad
Jan 29, 2025A: Hi, Thanks for your question. Actually all the pricing is from meta and we do not have control over it. I hope this make sense.
Cost Calculator: https://lancepilot.com/cost-calculator
If you have any more question, please let me know anytime. Thank you!
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Q: Chatgpt connection
Is it possible to connect Chatgpt via API to have AI lead the conversation?
istiakahmad
Jan 29, 2025A: Hi, native integration is yet to be built but you can try with out api. Thank you.
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Q: Communication Challenges via Lancepilot Whatsapp Support
Hello Istiak!
I have been reaching out via WhatsApp for a week now without a response. I previously informed you that I had refunded the highest tier because I was uncertain about the direction of Lancepilot since its launch on AppSumo. This decision was not made lightly; I considered the feedback and concerns raised by other sumolings regarding the product's development and future, as well as support. It has been challenging not knowing clearly what improvements have been made, and I hope to gain better insight into the current status of Lancepilot.
Of course, a week without a response is also a warning sign.
The possibility of reacquiring a full license after addressing these concerns is on the table.
Thank you for your attention to this issue.
istiakahmad
Jan 27, 2025A: Hey, thanks for getting in touch! Sorry if you had any inconvenience – we handle a lot of customer inquiries daily, and it seems like your message got overlooked. Could you please reach out again?
We're working hard to improve our support to give you a better experience.
On the development side, the mobile app is nearly ready, the white label billing system is coming soon, and we've got some...
Share Lancepilot
Q: Tier 4 already includes White labeling. Why should Tier 4 customers pay again for it?
This is specifically related to billing system. Tier 4 already includes White labeling, now why we should pay again? This is wrong.
istiakahmad
Jan 27, 2025A: Hi, Please note White labeling and White labeling billing system is two different thing! With white labeling you can fully white label our system but to manage your customers you will need to have your own billing system.
Many requested and finally we decided to build a billing system where they will not need to worry about anything regarding customer management, billing, selling, hosting...
Share Lancepilot
Verified purchaser
Suppose we want to use our own billing system paymob.pk , how we will be able to integrate it?